Shipping Information
Thank you for shopping with Falenoriq.
This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information for orders placed through https://falenoriq.com/.
Falenoriq is operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
Email:
service@falenoriq.com
Phone:
+86 16521987730
Responsible Person:
Yue Zengya
Shipping Destination
We currently provide shipping services to customers in the United States.
Orders are shipped to the address provided during checkout. Please ensure that your shipping information is complete and accurate before submitting your order.
Order Processing Time
All orders are processed after payment confirmation.
Order processing time:
1-3 business days
During high-volume periods, holidays, or promotional events, processing times may take longer than usual. We will make reasonable efforts to process and ship orders as quickly as possible.
Shipping Methods and Delivery Time
We provide the following shipping options for customers in the United States:
Standard Shipping
Order amount: $1.00-$38.99
Shipping fee: $2.99
Estimated delivery time:
7-15 business days after processing
Free Standard Shipping
Order amount: $39.00-$48.99
Shipping fee: Free
Estimated delivery time:
7-15 business days after processing
Free Express Shipping
Order amount: $49.00 and above
Shipping fee: Free
Estimated delivery time:
5-10 business days after processing
Express Shipping
Order amount: $0.00-$48.99
Shipping fee: $5.99
Estimated delivery time:
5-10 business days after processing
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, customs procedures, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
You may use the tracking number provided to check your package delivery status.
If you have any questions regarding your shipment, please contact us at:
Shipping Costs
Shipping fees are calculated according to your order amount and selected shipping method.
Current shipping rates:
Express Shipping
$5.99 for orders from $0.00-$48.99
Free Express Shipping
Free for orders $49.00 and above
Standard Shipping
$2.99 for orders from $1.00-$38.99
Free Standard Shipping
Free for orders $39.00-$48.99
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.
Please provide:
Order number
Customer name
Shipping address
Any relevant tracking information
We will review the order status and assist you as soon as possible.
Returns Information
We provide a 180-day return period from the date you receive your order.
If you need to request a return, please contact our customer service team before sending any products back.
Email:
For detailed return conditions and refund procedures, please refer to our Return Policy.
Customer Service
If you have any questions about shipping, orders, or delivery, please contact us:
Email:
service@falenoriq.com
Phone:
+86 16521987730
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Last Updated
September 23, 2026