Last Updated: September 23, 2026
Return Policy
At Falenoriq, customer satisfaction is our priority.
Falenoriq is operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
We provide customers with a 180-day return period from the date you receive your order.
If you are not completely satisfied with your purchase, you may request a return within 180 days after receiving your order, subject to the conditions outlined below.
Return Conditions
To be eligible for a return:
The return request must be submitted within 180 days from the delivery date.
Items must be unused, unworn, and returned in their original condition.
Products must include original packaging, accessories, and any included materials.
Customers must provide valid order information or proof of purchase.
Items returned without prior authorization may not be accepted.
Non Returnable Items
The following items are generally not eligible for return:
Items that have been used, worn, damaged, or altered after delivery.
Products returned without contacting customer service first.
Items missing original packaging or included accessories.
Customized or personalized products, unless the item arrives damaged or defective.
Gift cards and promotional items that are marked as non returnable.
Return Process
To request a return, please follow these steps:
- Contact our customer service team at:
Email:
service@falenoriq.com
Phone:
+86 16521987730
Please include:
Order number
Customer name
Email address used for purchase
Reason for return
Photos or details of the issue if applicable
- Our customer service team will review your request and provide return instructions.
- After receiving approval, please send the item according to the provided return instructions.
Please do not send items back before receiving return authorization.
Return Address
Return address information will be provided by our customer service team after your return request has been approved.
Please contact us before shipping any return package.
Return Shipping Costs
If the return is caused by a product defect, incorrect item received, or quality issue, Falenoriq will provide appropriate assistance regarding return shipping costs.
For other return reasons, customers may be responsible for return shipping costs.
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Refund processing time:
Refunds are usually completed within 5-10 business days after approval.
The actual time for funds to appear in your account may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within a reasonable time after delivery.
Please provide:
Order number
Photos showing the issue
A description of the problem
Our team will review your request and provide a suitable solution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already entered the shipping process may not be eligible for cancellation.
Contact Us
If you have any questions about returns or refunds, please contact our customer service team.
Company:
Jinan Kangchengxin Information Technology Co., Ltd.
Brand:
Falenoriq
Website:
Email:
Phone:
+86 16521987730
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
Responsible Person:
Yue Zengya
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
We will respond to customer inquiries as soon as possible during our service hours.