Last Updated: September 23, 2026
Introduction
Welcome to Falenoriq.
This Privacy Notice explains how we collect, use, store, and protect your personal information when you visit or make purchases through our website https://falenoriq.com/.
Falenoriq respects your privacy and is committed to protecting your personal information through responsible data handling practices.
This website is operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
Brand Name:
Falenoriq
Website:
https://falenoriq.com/
Email:
service@falenoriq.com
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
Responsible Person:
Yue Zengya
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
We may collect personal information you provide to us, including:
Name
Email address
Phone number
Billing information
Shipping address
Order details
Customer service communications
Payment Information
Payment information is processed securely through third-party payment providers. We do not directly store complete payment card information on our servers.
Automatically Collected Information
When you browse our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device information
Operating system
Pages visited
Shopping activity
Cookies and similar tracking technologies
How We Use Your Information
We use collected information for purposes including:
Processing and fulfilling orders
Providing customer service support
Managing returns, refunds, and exchanges
Sending order updates and important notifications
Improving website performance and shopping experience
Preventing fraud and unauthorized transactions
Analyzing website usage and improving our products and services
Sending marketing communications when you have provided appropriate consent
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and provide a better shopping experience.
Cookies may be used for:
Essential website functions
Shopping cart and checkout operations
Website analytics
Advertising and marketing measurement
Personalized shopping experiences
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.
Third Party Services
We may share necessary information with trusted third-party service providers that help us operate our business, including:
Shopify, which provides our ecommerce platform
Payment processors that securely process transactions
Shipping and logistics providers that deliver orders
Analytics providers that help us understand website performance
Security and fraud prevention services
These third parties only receive information necessary to provide their services and are required to handle information according to applicable privacy and security standards.
Data Storage and Retention
We retain personal information only for as long as necessary to:
Complete transactions
Provide customer support
Meet legal and accounting obligations
Resolve disputes
Maintain business records
When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to withdraw consent where applicable
The right to request information about how your data is processed
To exercise your privacy rights, please contact us using the information below.
Children's Privacy
Our website is not intended for children under the age required by applicable privacy laws.
We do not knowingly collect personal information from children without appropriate consent.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage method can be guaranteed to be completely secure.
International Data Transfers
Because we operate an online store serving customers in the United States, your information may be processed or stored in locations where our service providers operate.
We take reasonable measures to ensure that personal information is handled securely.
Contact Us
If you have questions about this Privacy Notice or how we handle your personal information, please contact us:
Falenoriq
Operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
Email:
service@falenoriq.com
Phone:
+86 16521987730
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Returns and Customer Support Reference
For order returns, we provide a 180-day return period from the date you receive your order.
If you need assistance regarding returns, refunds, or personal information related to your order, please contact our customer service team through the email above.
Last Updated
September 23, 2026