Welcome to Falenoriq’s FAQ page.
Here you can find answers to common questions about our products, orders, shipping, returns, payments, and customer support.
Falenoriq is operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
Website:
https://falenoriq.com/
Email:
service@falenoriq.com
Last Updated:
September 23, 2026
About Falenoriq
What is Falenoriq?
Falenoriq is an online accessories store focused on providing stylish and practical accessories designed for everyday wear, personal expression, and different lifestyle occasions.
We carefully select products that combine modern style, functionality, and convenience to create a simple and enjoyable shopping experience.
Who operates Falenoriq?
Falenoriq is operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
Responsible Person:
Yue Zengya
Product Questions
What types of products do you offer?
We offer a variety of accessories and personal items designed to complement different styles and daily needs.
Each product page includes detailed information about product features, materials, and usage recommendations.
How can I choose the right product?
We recommend reviewing the product details, images, and specifications provided on each product page.
If you have additional questions before purchasing, please contact our customer service team:
Email:
Order Questions
How can I place an order?
You can place an order directly through our website.
Select your preferred product, add it to your shopping cart, complete your shipping information, and proceed with payment.
After your order is successfully placed, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible.
Once an order has entered the processing or shipping stage, changes may no longer be possible.
Email:
How can I check my order status?
After your order has been shipped, tracking information will be provided through your order confirmation or shipping notification email.
If you need assistance, please contact our customer service team.
Shipping Questions
Where do you ship?
We currently provide shipping services for customers in the United States.
What shipping options are available?
We offer the following shipping options:
Standard Shipping
Order amount: $1.00-$38.99
Shipping fee: $2.99
Free Standard Shipping
Order amount: $39.00-$48.99
Shipping fee: Free
Free Express Shipping
Order amount: $49.00 and above
Shipping fee: Free
Express Shipping
Order amount: $0.00-$48.99
Shipping fee: $5.99
How long does shipping take?
Shipping time may vary depending on order processing, carrier conditions, and delivery location.
Customers will receive tracking information after the order has been shipped.
Can I track my order?
Yes.
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Return & Refund Questions
What is your return policy?
We provide a 180-day return period from the date you receive your order.
Customers may request a return within 180 days after delivery, subject to the conditions described in our Return Policy.
How do I request a return?
Please contact our customer service team before returning any product.
Email:
Please include your order number and the email address used for your purchase so we can process your request efficiently.
What condition must products be in for returns?
Returned products should be:
Unused
In original condition
With original packaging when applicable
Accompanied by order information or proof of purchase
When will I receive my refund?
Approved refunds will be returned to the original payment method.
Processing time may vary depending on your payment provider.
Payment Questions
What payment methods do you accept?
Available payment methods will be displayed during checkout.
All payments must be completed before orders can be processed.
Is my payment information secure?
We use secure payment processing systems designed to protect customer payment information during transactions.
Account & Privacy Questions
Do I need an account to place an order?
No.
Customers can complete purchases without creating an account.
How is my personal information used?
We use customer information to process orders, provide customer support, manage shipping, and improve our services.
For more details, please review our Privacy Notice.
Customer Support
How can I contact Falenoriq?
You can contact our customer service team through:
Email:
Phone:
+86 16521987730
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
What are your customer service hours?
Monday-Friday 9:00 AM-6:00 PM PDT
Our customer service team will respond as soon as possible during business hours.