Contact Us

Get in Touch with Falenoriq

Thank you for visiting Falenoriq.

We are dedicated to providing a reliable and convenient shopping experience for customers looking for stylish accessories and personal items. If you have any questions about products, orders, shipping, returns, or other concerns, please feel free to contact our customer service team.

We are always happy to assist you and help resolve any questions regarding your shopping experience.

Company Information

Falenoriq is operated by:

Jinan Kangchengxin Information Technology Co., Ltd.

Brand Name:
Falenoriq

Website:
https://falenoriq.com/

Email:
service@falenoriq.com

Phone:
+86 16521987730

Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China

Responsible Person:
Yue Zengya

Customer Service Hours

Monday-Friday 9:00 AM-6:00 PM PDT

Our customer support team will reply to your inquiry as soon as possible during business hours.

How Can We Help?

You can contact us for assistance with:

Order status inquiries

Shipping information

Product questions

Return and refund requests

Payment-related questions

Other customer service matters

When contacting us about an order, please include your order number and the email address used during checkout so we can provide faster assistance.

Returns & Refund Support

We provide a 180-day return period from the date you receive your order.

If you would like to request a return, please contact our customer service team before sending any items back. Our team will provide the necessary instructions and assistance throughout the return process.

Please review our Return Policy for detailed return conditions, refund procedures, and eligibility requirements.

Shipping Information

We currently provide shipping services for customers in the United States.

Available shipping options:

Standard Shipping
Order amount: $1.00-$38.99
Shipping fee: $2.99

Free Standard Shipping
Order amount: $39.00-$48.99
Shipping fee: Free

Free Express Shipping
Order amount: $49.00 and above
Shipping fee: Free

Express Shipping
Order amount: $0.00-$48.99
Shipping fee: $5.99

Delivery times may vary depending on order processing, carrier conditions, and destination location.

Contact Us

If you have any questions or need assistance, please contact:

Email:
service@falenoriq.com

Phone:
+86 16521987730

We appreciate your trust and look forward to providing you with a pleasant shopping experience.

Last Updated

September 23, 2026