Get in Touch with Falenoriq
Thank you for visiting Falenoriq.
We are dedicated to providing a reliable and convenient shopping experience for customers looking for stylish accessories and personal items. If you have any questions about products, orders, shipping, returns, or other concerns, please feel free to contact our customer service team.
We are always happy to assist you and help resolve any questions regarding your shopping experience.
Company Information
Falenoriq is operated by:
Jinan Kangchengxin Information Technology Co., Ltd.
Brand Name:
Falenoriq
Website:
https://falenoriq.com/
Email:
service@falenoriq.com
Phone:
+86 16521987730
Company Address:
Room 206, Building 1, Zefu Center, No. 151 Shanda Road, Lixia District, Jinan, Shandong, China
Responsible Person:
Yue Zengya
Customer Service Hours
Monday-Friday 9:00 AM-6:00 PM PDT
Our customer support team will reply to your inquiry as soon as possible during business hours.
How Can We Help?
You can contact us for assistance with:
Order status inquiries
Shipping information
Product questions
Return and refund requests
Payment-related questions
Other customer service matters
When contacting us about an order, please include your order number and the email address used during checkout so we can provide faster assistance.
Returns & Refund Support
We provide a 180-day return period from the date you receive your order.
If you would like to request a return, please contact our customer service team before sending any items back. Our team will provide the necessary instructions and assistance throughout the return process.
Please review our Return Policy for detailed return conditions, refund procedures, and eligibility requirements.
Shipping Information
We currently provide shipping services for customers in the United States.
Available shipping options:
Standard Shipping
Order amount: $1.00-$38.99
Shipping fee: $2.99
Free Standard Shipping
Order amount: $39.00-$48.99
Shipping fee: Free
Free Express Shipping
Order amount: $49.00 and above
Shipping fee: Free
Express Shipping
Order amount: $0.00-$48.99
Shipping fee: $5.99
Delivery times may vary depending on order processing, carrier conditions, and destination location.
Contact Us
If you have any questions or need assistance, please contact:
Email:
service@falenoriq.com
Phone:
+86 16521987730
We appreciate your trust and look forward to providing you with a pleasant shopping experience.
Last Updated
September 23, 2026